Simplifying the setup and management experience of a complex drug delivery device.
Challenge
Simplify the setup and management of a new drug delivery device.
Insulin patch pumps are more discreet and easier to use than traditional pumps. However, setting up and managing them can be challenging, especially for HCPs and diabetes nurses.
- Interfaces of patch pumps are often difficult to use by nurses.
- Errors in setup can result in serious consequences for patients.
- Difficult interfaces and systems can contribute to frustration and burnout among diabetes nurses.
Approach
Research
Research with HCPs showed they found the small and fiddly on-device setup of the patch is pump difficult to use, causing stress to the HCPs.
Design
We conducted a user-centered design process creating the UX and UI iteratively with real user input.
Develop
Using Agile development with detailed documentation we developed a secure, embedded Android application.
Solution
An embedded tablet application with an intuitive interface for diabetes nurses to setup and manage patients patch pumps.
Easy to read embedded tablet interface.
By utilising the large format of the tablet screen, the tablet app allows the nurse to easily set up a treatment profile and visualise treatment history through it’s connection with the patch pump.
Intuitive, graphically led basal profile set up.
A graphical interface for setting up basal profiles makes the process more intuitive, simpler, and faster when compared to the manual numeric tables of traditional pump-based interfaces.
Visualise patient history to support treatment decisions.
Comprehensive treatment history data, with key events highlighted, is presented in a flexible interface to help HCPs make treatment decisions more quickly and easily.
Comprehensive documentation to meet regulatory criteria.
Human Factors studies were conducted to ensure that the system was safe and easy to use, as well as to meet regulatory requirements and aid in the delivery of documentation.
Outcome
All nurses* who trialled the solution indicated they would recommend this device over others in the market.
*n=100 diabetes nurses based in the USA
For Patients'
Reducing the risk of complications from errors in the pump set up and management.
For HCPs
Making the setup quicker and more intuitive, reducing occurrences of errors and stress for the nurses.
For Payers
Reducing the risk of complications and extra treatments due to errors in treatment set up.
